Earning the trust and confidence of our members is a primary goal here at Poker Plex and the key to our success. We aim to make everyone feel 100% comfortable playing poker at our tables from day one and have taken every effort to ensure so. From using true random number generators to ensure total game integrity to providing our players with real-time on demand transaction and game histories from within the poker software to securing and protecting the privacy of our players with 128-bit SSL technology – these are the driving forces behind the way we run our business and our daily operations. We have also put in place the most advanced combination of statistical analysis tools and expert vigilance to provide the industry’s most effective shield against player collusion. Poker Plex employees and their relatives, including any of Poker Plex’s related companies and third party agencies and their employees and relatives, are not allowed to open a Player Account or otherwise enter and play on the
Any and all information received from players is held in the strictest confidence by Poker Plex. Player information will never be forwarded to any organization for commercial or any other gain, save that required by law.
Poker Plex employs a combination of automated and human monitoring tools to identify and prevent any irregular play patterns or incidences of collusion between players, thus ensuring fair gaming and a pleasant, honest poker environment. Advanced algorithms designed by veteran poker professionals and industry experts are set to trigger system events should any such patterns be identified; all gaming activity – every card, hand, move, win, loss, etc. – is recorded by the system to aid investigation. Player collusion is something that all players detest, and is a form of cheating whereby two or more players are working together to gain an unfair advantage over other players on a table. Poker Plex has enlisted the services of a team of experienced Poker players utilizing a sophisticated monitoring system that automatically detects suspicious play patterns in the Poker tables. Players using Playtech’s software can be assured that the game includes a sophisticated suite of analysis tools used extensively by the Collusion detection team, and these tools, together with trained observers/surveillance executives working 24/7 will keep cheats where they belong – well away from our games!! If there are any cheats out there – we are watching you and will have no hesitation in excluding you from the game, and sharing your name with other operators. Although we will always adopt an ‘innocent until proven otherwise’ policy, the intricate play-pattern analysis and corresponding game behaviour will create the necessary information needed to arrive at accurate conclusions. Depending upon the seriousness of the overall findings, players may be asked to provide valid explanations for their suspicious behavior or, in more extreme cases, we reserve the right to remove players from the site.
Actions against Colluders and Fraudulent Activity
We are absolutely committed to keep cheaters away from our site, so that our players can enjoy their games at Poker Plex reassured in the knowledge that their play is backed by fairness and total integrity. It will be our firm policy to deal in the most determined and severe ways available with any individual or group of individuals who threaten or attempt to affect the game to the detriment of others in this way. Any information gathered about known cheats, colluders or others guilty of fraudulent activity will be distributed to other online gaming sites and, where appropriate to regulators and government authorities in the jurisdiction of the player(s) involved. Innocent players, the victims of such activity, will be treated with sympathetic concern. We encourage any player who believes he or she has been cheated, to report the offender (in complete confidence) by email to firstname.lastname@example.org. Complete records and a history of every hand are maintained at all times, and such records can be easily accessed and reviewed by the player. Finally, to all of you planning to or already enjoying playing our games, we wish you the best of luck and can guarantee, with confidence, the fairest game possible.